Privacy Policy
Effective date: 26 March 2026
Floatopia (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or place an order.
Information We Collect
We may collect personal information that you provide directly to us when you:
• place an order
• contact us through the website
• subscribe to updates
• request customer support
This information may include:
• name
• email address
• phone number
• billing and delivery address
• order details
• any information you provide in customisation requests
We may also collect limited technical information automatically, such as IP address, browser type, and website usage data, to improve website performance and user experience.
How We Use Your Information
We use your information to:
• process and deliver orders
• communicate with you regarding your order or enquiry
• provide customer support
• improve our products and services
• maintain website security
• comply with legal obligations
We only collect information necessary to provide our services.
Sharing Your Information
We do not sell or rent your personal information.
We may share your information with trusted third parties only when necessary to operate our business, such as:
• payment processors
• delivery providers
• website hosting providers
• technical service providers
These parties are required to keep your information secure and confidential.
Data Security
We take reasonable steps to protect your personal information from unauthorised access, alteration, disclosure, or destruction. Secure payment providers are used to process transactions safely.
Data Retention
We retain personal information only for as long as necessary to fulfil orders, comply with legal obligations, resolve disputes, and enforce agreements.
Your Rights
Depending on your location, you may have the right to:
• request access to your personal data
• request correction of inaccurate information
• request deletion of your personal data
• object to or restrict certain processing
• withdraw consent where applicable
To exercise any of these rights, please contact us.
Cookies
Our website may use cookies to improve functionality and user experience. Cookies help us understand how visitors interact with the website and allow certain features to operate correctly.
You can control cookie settings through your browser preferences.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of external sites.
Contact Information
If you have any questions regarding this Privacy Policy or how your information is handled, please contact:
We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated effective date.
