Terms of Service
Effective date: 26 March 2026
These Terms of Service govern your use of the Floatopia website and the purchase of our personalised balloon gifts. By accessing our website or placing an order, you agree to these Terms.
Products
Floatopia offers personalised balloon gifts containing selected items such as teddy bears, chocolates, flowers, and other small gifts. Due to the personalised nature of our products, slight variations in appearance, colour, or arrangement may occur.
We make every effort to present our products as accurately as possible. However, minor differences may occur depending on availability of materials and individual customisation.
Orders
By placing an order, you confirm that all information provided is accurate and complete.
It is the customer’s responsibility to ensure:
• personalisation details are correct
• delivery information is accurate
• contact details are up to date
Once an order is placed, changes may not always be possible, especially if preparation has already started.
We reserve the right to refuse or cancel an order if fraudulent, incomplete, or incorrect information is provided.
Personalisation
Customers are responsible for ensuring that all personalisation details, including names and messages, are correct before completing the purchase.
Floatopia is not responsible for errors submitted by the customer during the order process.
We reserve the right to refuse personalisation requests that include inappropriate, offensive, or unlawful content.
Pricing
All prices are displayed on the website and may be updated at any time without notice.
The final price will be shown at checkout before payment is completed.
Additional charges may apply for optional upgrades such as personalisation or product variations.
Payment
Payment must be completed at the time of purchase.
We use secure third-party payment providers to process transactions safely.
Floatopia does not store full payment details on its servers.
Delivery
Delivery times may vary depending on location and availability.
Estimated delivery times are provided as guidance only and are not guaranteed.
Floatopia is not responsible for delays caused by courier services, incorrect delivery information, or circumstances outside our control.
Customers are responsible for providing accurate delivery details.
If an order cannot be delivered due to incorrect information, additional delivery charges may apply.
Returns and Refunds
Due to the personalised nature of our products, returns are generally not accepted unless the product arrives damaged or defective.
If your order arrives damaged, please contact us as soon as possible, providing clear photos of the product and packaging.
Refunds or replacements may be offered at our discretion where appropriate.
Product Care
Our balloon gifts are delicate and should be handled with care.
Floatopia is not responsible for damage caused after delivery, including improper handling or storage.
Intellectual Property
All content on this website, including text, images, logo, and design, is the property of Floatopia and may not be copied, reproduced, or used without permission.
Limitation of Liability
Floatopia shall not be liable for indirect, incidental, or consequential damages arising from the use of our products or website.
Our liability is limited to the value of the purchased product.
Changes to These Terms
We may update these Terms of Service at any time. Updates will be published on this page with the effective date.
Contact Information
For any questions regarding these Terms of Service, please contact:
